Last updated: October 16, 2026
Our refund policy explains what to do if something goes wrong with your Scooby Arts & Crafts order, and how we make it right.
Damaged, broken or wrong items
We pack every plaster and decor piece with care. However, accidents can still happen in shipping. If your order arrives damaged, broken, incomplete or not what you ordered:
- Email us within 7 days of delivery with your order number and a photo of the item and packaging.
- We’ll send a free replacement, or give you a full refund for that item if a replacement isn’t possible.
- You don’t need to send the damaged item back unless we ask.
Change of mind
We can’t accept returns or exchanges for change of mind. Paint kits include paint and supplies that can’t be resold once opened, and each decor piece is made by hand.
Cancelling an order
Want to cancel? Contact us as soon as possible. If your order hasn’t been made or shipped yet, we’ll cancel it and refund you in full. You can also cancel group and custom orders for a full refund until we start making them.
Handmade differences
We cast and finish every piece by hand, so small variations in colour, texture, tiny air bubbles and size are part of their charm, not defects.
Refund policy: how refunds are paid
Approved refunds go back to your original payment method. Most banks show the refund within 5–10 business days.
For delivery times and local pickup, see our Shipping & Pickup Policy.
Your rights
Our refund policy doesn’t limit any rights you have under Ontario or Canadian consumer protection law. You can learn more at Consumer Protection Ontario.
Questions? Email support@scoobyartsandcrafts.com or call or text (437) 679-0907. We usually reply within 24 hours.